Privacy Policy

Introduction

This privacy policy (Privacy Policy) sets out how Desired Candles Pty Ltd ACN 642 773 680 and its related bodies corporate (we, our, us) collects, stores, uses, protects, shares and discloses your personal information. It applies to our website located at desiredcandles.com.au and its related services, products, websites, tools and applications (together the Website) as well as your interactions with us in person, by phone or email.

By visiting or using the Website you agree to the collection, storage, usage and disclosure of your personal information by us in the manner described in this Privacy Policy. We may also collect your consent in other manners such as through forms or in person.

Capitalised words in this Privacy Policy have the same meaning as in the terms and conditions available on the Website.

Types of personal information we collect

As part of delivering our Services we may collect personal information about you as defined under the Privacy Act 1998 (“Privacy Act”). We will only collect personal information where it is reasonably necessary for the performance of our functions or activities. The personal information we collect may include the following:

User information: this includes information that you have provided to us when using the Website or when you otherwise place an order with us. The information we collect includes customer level data (such as your billing address, shipping address and telephone number), order level data (such as order numbers and products and customisation details) and any other additional information you provide to us directly or indirectly through your use of the Website. We use such information to assist in providing our services to you (including the supply of products).

Profile information: this includes any information you choose to store on the Website that will assist us in delivering our services to you and includes information regarding any subscriptions and delivery addresses.

Financial information: this includes information such as payment card details and bank account details. We use this information to send to our third party payment gateways when you make payment through the Website.

Website use information: When you use our Website, for example when you contact us, we collect information that enables the Website to be able to run.

Surveys: information in connection with client surveys, questionnaires and promotions;

Other information we collect related to your use of the Website: your device identity and type, I.P. address, geo-location information, page view statistics, advertising data and standard web log information and any other information provided by you to us via our Website or our online presence, or otherwise required by us or provided by you.

How we collect personal information

We may collect personal information either directly from you, or from third parties, including where:

you register or sign up to the Website (or when you login through social media);

you use the Website to enter in user content including when you purchase products and checkout on the Website;

you use the Website generally;

you subscribe to any of our newsletters;

you contact us through our Website, in person, by phone or in writing;

you submit any of our online sign up forms;

you communicate with us via email, telephone, SMS, social applications (such as LinkedIn, Facebook or Twitter) or otherwise;

you interact with our Website, social applications, services, content and advertising; and

you invest in our business or enquire as to a potential purchase in our business.

Where we collect your personal information from a third party, we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Social media and cookies

We may also collect personal information from you when you use or access our Services or our social media pages. This may be done through use of web analytics tools, 'cookies' or other similar tracking technologies that allow us to track and analyse your Services usage. Cookies are small files that store information on your computer, mobile phone or other device and enable and allow the creator of the cookie to identify when you visit different websites. If you do not wish information to be stored as a cookie, you can disable cookies in your web browser.

Use of your personal information

We collect and use personal information for the following purposes:

to operate the Website and provide services or information to you including to:
- assist in streaming and personalising information for you;
- enable us to process your orders for products;
- enable us to process your personal data;
- to manage our relationship with you, including information about similar products or terms and conditions or send you an email reminder that a task you have performed on our Website remains uncompleted such as an incomplete form;
- enable you to communicate with us regarding your use of the Website;
- confirm your identity;
- to provide information about you to our contractors, employees, consultants, agents or other third parties for the purpose of providing the services to you;
- communicate with you about your account, or any transaction;

to be de-identified for the purposes of generating statistical data and improving the Website;
for record keeping and administrative purposes;
to improve and optimise our service offering and customer experience;
to comply with our legal obligations, resolve disputes or enforce our agreements with third parties;
to administer and protect our services;
to enable you to take part in a competition;
to send you marketing and promotional messages and other information that may be of interest to you and for the purpose of direct marketing (in accordance with the Spam Act 2003 (Cth)). In this regard, we may use email, SMS, social media or mail to send you direct marketing communications. You can opt out of receiving marketing materials from us by using the opt-out facility provided (e.g. an unsubscribe link);
to send you administrative messages, reminders, notices, updates, security alerts, and other information requested by you; and
to consider an application of employment from you.

Disclosure of your personal information

We may disclose your personal information to our employees and volunteers, service providers who assist us to provide the Services to you such as providers of goods, mailing houses and third party shipping agents, information technology service providers, contractors and other third parties located inside or outside of Australia. This includes disclosure to our credit card service providers, Fat Zebra (who provide the payment gateway) and Commonwealth Bank (who provide the internet merchant facilities), in order to enable us to debit and credit payment. This also includes disclosure to any third-party service provider which is used in connection with you making payments to us, such as PayPal and Afterpay. In some cases, we may need to disclose your information to third parties outside of Australia.

Where we use a supplier outside of Australia, we will take reasonable steps in the circumstances to ensure that such overseas recipient does not breach the Australian Privacy Principles (except where such steps are not required under the Privacy Act).

We may also disclose your personal information to third parties to whom you expressly ask us to send the personal information to or to third parties where permitted under the Privacy Act. This also includes:

(a) your authorised representatives;

(b) government and regulatory authorities and other similar organisations, as required or authorised by law; and

We may also disclose your personal information to third parties through the use of the services where you have consented to such use.

We may also aggregate and/or make anonymous your personal information including sensitive information to make it available for the purposes of generating statistical data for the conducting of research and improving the Website.

Remarketing

We may use third party vendor re-marketing tracking cookies, including the Google Adwords tracking cookie. This means we will continue to show ads to you across the internet, specifically on the Google network. The third-party vendors, including Google, will place cookies on web browsers in order to serve ads based on past visits to our Website. You can opt out of Google's use of cookies or device identifiers by visiting Google's Ads Settings. Alternatively, you visit the Network Advertising Initiative opt-out page or control the use of device identifiers by using your device’s settings.

Storage & security

Our Website is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.

All direct payment gateways offered by Wix.com and used by the Website adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We will retain your personal information for the period necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

For more insight, please read Wix’s Terms of Service http://www.wix.com/about/terms-of-use or Privacy Statement http://www.wix.com/about/privacy

Links

Our Services may contain links to other websites. Those links are provided for convenience and may not remain current or be maintained. We are not responsible for the privacy practices of those linked websites and we suggest you review the privacy policies of those websites before using them.

Requesting access or correcting your personal information

Subject to the Privacy Act, you have a right to access and correct any personal information about you that we may hold. If you wish to request access to the personal information, we hold about you, please contact us using the contact details set out below including your name and contact details. We may need to verify your identity before providing you with your personal information. In some cases, we may be unable to provide you with access to all your personal information and where this occurs, we will explain why. We will deal with all requests for access to personal information within a reasonable timeframe.

If you think that any personal information we hold about you is inaccurate, please contact us using the contact details set out below and we will take reasonable steps to ensure that it is corrected.

If we receive a request from you to access or correct personal information we will respond to you within a reasonable time after receiving your request and in the manner requested by you, if it is reasonable and practicable for us to do so. We may charge a reasonable fee for giving access to the information.

If we can’t collect your personal information

If you do not provide us with the personal information described above, some or all of the following may happen:

we may not be able to provide the Website to you, either to the same standard or at all;
we may not be able to provide the products to you;
we may not be able to provide you with information about the Website that you may want; or
we may be unable to tailor the content of our Website to your preferences and your experience of our services may not be as enjoyable or useful.

Notifiable data breach

In the event that there is a data breach and we are required to comply with the notification of eligible data breaches provisions in Part IIIC of the Privacy Act or any other subsequent sections or legislation which supersede this Part IIIC, we will follow our relevant notifiable data breach procedures in compliance with the Privacy Act and relevant laws.

Updates

This Privacy Policy is subject to occasional revision and we reserve the right, at our sole discretion, to modify or replace any part of this Privacy Policy. It is your responsibility to check this Privacy Policy periodically for changes. Continued use of our Website or Services shall indicate your acknowledgement of that it is your responsibility to review the Privacy Policy periodically and become aware of any modifications. We may amend this Privacy Policy from time to time. Not all changes to our Privacy Policy will require your consent, for example where office security procedures are changed. We will notify you of any change to our information handling policy that requires your consent before being implemented.

Enquiries, requests & complaints

Enquiries regarding this Privacy Policy or the personal information we may hold on you, should be addressed with the Privacy Officer, whose contact details are below.

If you think your personal information, held by us, may have been compromised in any way or you have any other Privacy related complaints or issues, you should also raise the matter with the Privacy Officer.

We will ensure your claims are investigated and a formal response will be provided to you, within a reasonable time, considering the circumstances of your claims. If any corrective action is determined to be required, as a result of that investigation, we will take all reasonable steps to rectify the situation and advise you of such, again within a reasonable time considering the circumstances.

If we do not resolve your enquiry, concern or complaint to your satisfaction or you require further information in relation to any privacy matters, please contact the Office of the Australian Information Commission, whose contact details are below.

Office of the Australian information Commission

Telephone 1300 363 992

Email enquiries@oaic.gov.au

Office Address Level 3, 175 Pitt Street, Sydney NSW 2000

Postal Address GPO Box 5218, Sydney NSW 2001

Website www.oaic.gov.au

Contacting us

Entity Desired Candles Pty Ltd ACN 642 773 680

Email info@desiredcandles.com.au

Office Address Level 1, 193 Wakefield Street, Adelaide, SA, 5000, Australia

Postal Address Level 1, 193 Wakefield Street, Adelaide, SA, 5000, Australia